Terms & Conditions

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Thank you for taking the time to review the Refund Policy of YES PINOY PRO™.
This policy has been established to clearly define the terms governing payments, refunds, and financial obligations, and to protect the rights, time, expertise, and resources of all parties involved in a fair, transparent, and compliant manner.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means any entity that controls, is controlled by, or is under common control with a party.
Country refers to United Arab Emirates.
Company (referred to as either “the Company”, “we”, “us”, or “our”) refers to Yes Pinoy Pro™, a UAE-based consultancy and professional services provider, including its affiliates, associates, and related parties.
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Service refers to the services offered by the Company and/or the Website functionality and communication channels used to deliver or support such services.
Terms And Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
Third-Party Social Media Service means any services or content provided by a third party that may be displayed, referenced, or made available through the Service.
Third Party means any government authority, regulator, free zone, bank, vendor, payment provider, courier, clinic, typing center, attestation provider, lawyer, translator, or other external provider not owned or controlled by the Company.
Website refers to Yes Pinoy Pro™, accessible from www.yespinoypro.com.
You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

These Terms and Conditions (“Terms”) govern your relationship with Yes Pinoy Pro™ (“Company”, “we”, “us”, or “our”), a UAE-based consultancy offering professional support services. By engaging with us, you (“Client”) agree to comply with and be bound by these Terms as applicable to any service availed.

Scope of Services and Engagement

General Services

Yes Pinoy Pro™ provides facilitation and consultancy services designed to support individuals and businesses with professional processes and administrative requirements. The scope, deliverables, requirements, and service timeline shall be confirmed through one or more of the following:

formal proposals or quotations
pro forma invoices and official invoices
written instructions, email confirmations, and authorized messages
signed agreements, acceptance forms, booking confirmations, or receipts

Services may include coordination with Third Parties such as government authorities, licensing entities, banks, and external service providers where applicable.

Service Channels

Services may be delivered through or supported by communication channels such as:

the Website and online forms
email, phone, official WhatsApp lines, and customer support channels
orientation sessions, seminars, consultations, and meetings
document submission, processing coordination, and follow-up communication

Third-Party Payment Handling

Where required, the Company may facilitate payments to government bodies, legal authorities, free zones, banks, or other Third Parties on your behalf. All such payments are made according to the requirements of the subscribed service and do not represent control over the final decisions, processing speed, or results issued by such Third Parties.

For clarity, Third-Party payments generally include (but are not limited to):

licensing and registration fees
immigration and visa-related government charges
medical, biometrics, and identity-related charges
courier, translation, typing center, and attestation fees
bank charges, payment gateway charges, and service provider charges

Service Estimates And Practical Timelines

Any estimated timeframes shared are guidance-based and depend on factors such as:

authority workload and system availability
completeness and accuracy of submitted documents
compliance checks and verification steps
holidays, weekends, and scheduled downtime
policy updates and procedural changes

The Company supports the Client by coordinating professionally and communicating progress whenever reasonably practicable.

Our Rights And Responsibilities

Professional Conduct

The Company commits to providing services with reasonable care, diligence, organization, and professionalism consistent with prevailing industry standards and applicable UAE requirements. This includes:

providing clear instructions on required documents
coordinating submissions and follow-ups where applicable
communicating major updates received from authorities or providers
applying internal checks for completeness and accuracy to the extent reasonably practicable

Information Accuracy And Updates

We strive to provide accurate information available at the time of engagement, including:

procedural requirements and eligibility points
expected document lists
typical processing sequences
estimated timeframes where possible

Because regulations and authority procedures may change, the Company will communicate material updates when they come to our attention and when sharing is allowed.

Service Administration And Operational Rights

To maintain service quality and compliance, the Company may:

request additional information or clarifications
adjust operational schedules for efficiency
allocate resources and assign case handlers
set appointment rules, booking rules, and submission deadlines
implement internal quality standards aligned with professional operations

Third-Party Changes And External Procedures

Third-party providers and government authorities may revise:

fees and charges
required documents
process steps
timelines and appointment availability

When such changes occur after engagement, the Company will communicate the change and advise the Client on the best practical next steps.

Compliance And Client Acceptance

To align with UAE compliance practices and responsible operations, the Company may accept, pause, or discontinue engagement where:

required documents are not submitted
verification requirements remain incomplete
compliance steps require further review
authority requirements demand additional validation

These measures are used to ensure the service remains structured, compliant, and properly documented.

Kyc Documents And Client Onboarding Process

As part of the onboarding and compliance process, Clients may be required to provide documents and information (“Kyc Documents”) necessary to fulfill compliance obligations. Kyc Documents may include:

proof of identity (passport, emirates id, national id)
proof of address (utility bill, tenancy contract, bank statement)
corporate documents (trade license, memorandum, shareholder details)
beneficial ownership information
source of funds or source of wealth declarations
any other information required to complete due diligence

The Company maintains a professional and respectful onboarding approach, and documentation requests are made to support secure and compliant processing.

Client’s Rights And Responsibilities

Client Cooperation And Accuracy

Clients are expected to provide accurate documents and truthful information. This supports efficient processing and avoids delays. Clients agree that information must be:

complete and consistent
not misleading
aligned with official documents
updated if any material change occurs

Client Compliance

Clients agree to act in compliance with UAE laws and applicable regulations in relation to the services being requested.

Use Of Services

Services are provided for the Client’s use and benefit only. Where a Client is engaging services for an employee, family member, partner, or company staff, the Client confirms they have authority and consent to provide documents and instructions.

Payment And Documentation Responsibilities

Clients are responsible for:

timely payments as per invoice or booking confirmation
submitting documents within agreed timelines
meeting appointment requirements and attendance where needed
approving drafts, forms, or submissions when requested

Delays in documents, approvals, or payments may affect timelines.

Third-Party Terms

Where Third Parties are involved, Clients acknowledge that they may be subject to third-party terms, appointment availability, and authority requirements. The Company assists in coordination and guidance.

Right To Information And Indemnification

Clients have the right to receive accurate information reasonably available to the Company. Clients also acknowledge that changes introduced by authorities, third parties, or regulations may affect requirements or timelines. The Company supports Clients through professional advice and process coordination consistent with the latest available information.

Payment Terms

Advance Payment

All services require advance payment unless otherwise agreed in writing. Advance payment supports:

allocation of staff resources and scheduling
preparation and documentation handling
coordination steps and operational planning
third-party submission readiness

Fee Structure

Fees for Services are provided through written quotations, invoices, or service confirmations. Fees may include:

consultation or advisory fees
service processing fees
documentation preparation fees
coordination and follow-up fees
administrative and operational handling fees

Invoicing And Clarifications

Invoices should be settled based on the stated payment terms. If clarification is needed, the Client is encouraged to request it promptly so the Company can respond clearly and professionally.

Adjustments And Scope Changes

Fees may be adjusted where:

the Client requests scope expansion
additional documentation steps are required
authority requirements introduce new steps
the Client requests re-submission or re-coordination beyond the original scope

Any material adjustment will be communicated before continuation.

Third-Party Fees

The Client remains responsible for all Third-Party charges, including government fees and service provider fees. When the Company pays Third-Party fees on behalf of the Client, such amounts may be billed separately or included depending on the agreed arrangement.

Deferred Payment Policy

Eligibility For Deferral

Deferred payment may be considered only where approved in writing and where acceptable to the relevant authority requirements. Accepted methods may include post-dated cheques or approved guarantees.

Deferral Request Timeline

Deferral requests should be submitted early to support planning and service continuity. A deferral request is assessed based on:

remaining scope and timeline
operational scheduling
authority deadlines and expiry rules
compliance and documentation alignment

Deferral Limitations

Deferral approval is service-specific and case-specific. Where applicable, limitations and conditions may be communicated in writing.

Submission Process

Deferral requests must be submitted in writing to the Company using official contact channels stated in the invoice or confirmation message.

Cancellation Policy

Cancellation By The Company

The Company may discontinue service progression where:

payments remain pending beyond agreed terms
required documents are not submitted
the Client requests indefinite pauses without a defined plan
authority deadlines or compliance steps require closure of the file

The Company aims to handle cancellations in a structured and professional manner and to communicate steps clearly.

Cancellation By The Client

Clients may request cancellation in writing. The Company will review cancellation requests professionally and will confirm the status of:

work already performed
submissions already made
third-party payments already processed
reservations or appointment commitments already arranged

Refunds

Refund handling follows the Company’s Refund Policy and is considered based on the stage of service, commitments already made, and third-party charges. Third-party fees are generally subject to third-party rules and authority outcomes.

Withdrawal Before Submission

If a Client requests withdrawal before submission, the Company will assess the file status and the work already performed, including preparation, coordination, and scheduling actions.

Inactive Files And Service Expiry

If a client does not proceed within a reasonable period, the company may close the file for administrative completeness. Reactivation may require updated documentation and a new service arrangement depending on authority requirements.

Exit Policy

Handover Or Noc Requests

If a Client requests file handover, transfer, or documentation intended for direct dealings with licensing authorities or alternate providers, the Company may apply a structured exit and documentation handling procedure to ensure clarity and completion of internal records.

Termination Of Service Obligations

Once a file is formally transferred or closed, future dealings may be handled directly with the authority or the new provider, based on the Client’s chosen arrangement.

Document Handling And Return

Clients are encouraged to keep all originals and issued documents secured. Where originals are held by the Company for processing, return procedures are handled through formal acknowledgment and controlled release to maintain proper documentation trails.

Pending Amounts

Any pending amounts must be settled before file closure or exit completion, particularly where authority deadlines apply.

Force Majeure

Force Majeure Events

Neither party shall be responsible for delays caused by events beyond reasonable control including:

government system unavailability
national events or regulatory closures
natural events, emergencies, and public disruptions
internet, telecom, and power interruptions

Continuation And Resumption

Services will continue or resume as soon as reasonably practicable, and both parties agree to cooperate to restore progress once conditions normalize.

General Terms

Notice And Communication

All important notices should be delivered in writing using official channels such as:

the Company’s official email
official WhatsApp lines used for customer service
written confirmations attached to invoices or proposals

Entire Agreement

These Terms, along with the Company’s Privacy Policy and Refund Policy, form the entire agreement between the Client and the Company and supersede prior discussions, whether written or verbal.

Assignment

Clients may not transfer or assign service benefits to another party unless the Company provides written confirmation, especially where identity, compliance, and authority submissions apply.

Website Terms Of Use

Website Use

The Website is provided for information, communication, and service inquiry purposes. Clients may use it to:

learn about services
request consultations
submit inquiries and forms
access policy pages and updates

Privacy And Data Protection

The Company is committed to safeguarding personal data and handling it according to applicable UAE data protection rules. Details are provided in the Privacy Policy.

Intellectual Property

All Website content remains the property of the Company. Clients may view and use content for personal reference and service engagement purposes.

Cookies And Tracking Technologies

The Website may use cookies to improve user experience and understand general Website performance. Cookie settings can be managed through browser controls.

Security And Responsible Use

Users agree to use the Website responsibly and in a way that supports safe browsing and proper access. The Company maintains security practices consistent with modern business operations.

Updates To Website Terms

Website features and content may be updated to improve service delivery and reflect current practices.

Estimated Timelines

Guiding Timelines

Where the Company provides estimated timelines, these are offered as guidance and depend on authority processes, availability, and document readiness.

Authority Discretion

Some steps depend fully on authority discretion, appointment slots, system updates, or regulatory verification.

Governing Law And Jurisdiction

Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Jurisdiction

Any matters arising in relation to the Website or Services shall fall under the jurisdiction of the courts of Dubai, UAE.

Dispute Resolution

Good-Faith Discussion

If any concern arises, both parties agree to engage in good-faith discussion first to seek a practical solution.

Jurisdiction

If formal notice is needed, the Client may provide a written summary of the concern and desired resolution to the Company via official contact channels.

Practical Resolution Approach

The company aims to resolve concerns professionally and promptly, consistent with documentation, service scope, and third-party rules.